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I cannot login to Blackboard. What do I do?
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If you have problems logging into your course site, you need to:
- Make sure that you have a correct password. To check whether your password is correct, go to https://snap.it.northwestern.edu/it/snap/passcheck.cgi
- If your password is incorrect, call the NUIT Support Center at 847-491-HELP
- If your password is correct but you still experience problems, see the FAQ below
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My Net ID and password are correct, but I still have problems logging in. What do I do?
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You need to clear the temporary internet files on your computer and make sure that the Privacy settings are set to Medium. Follow the instructions below for your choice of the browser.
Windows, Internet Explorer:
- Click the Tools tab in your browser window, and choose Internet Options from the menu.
- In the Temporary Internet files section of the General tab, click on the Delete Cookies button. Click OK in the pop-up dialog box.
- In the same area, click the Delete Files button and then OK in the pop-up box.
- Click on the Privacy tab and set the position slider to Medium
- Click OK to return to your browser. You should now be able to log in.
Windows, Netscape:
- Click the Edit tab in your browser window, and choose Preferences from the menu.
- From the category list given on the left side of the new window, double-click Privacy & Security.
- Choose Cookies.
- In the main area of the Preferences dialog box, click Manage Stored Cookies.
- Under the Stored Cookies tab of the Cookie Manager, click the Remove All Cookies button.
- Click Close once you're done.
- Back in the Preferences window, make sure that the "Enable cookies based on privacy settings" option is selected. Then press View and set the level of privacy to Medium.
- Click OK to return to the Preferences.
- Click OK in the Preferences window. You should now be able to log in.
Mac, Internet Explorer:
- Open the browser and click the Explorer tab on top left. Choose Preferences.
- In the left frame, find and double-click on Receiving Files.
- Click on Cookies.
- In the main frame, click on the top entry.
- Scroll all the way to the bottom of the frame and click on the last entry while holding the Shift botton on your keyboard.
- Click Delete and then OK. You can now login.
Mac, Safari:
- Click the Safari tab on top left of your browser and select Preferences.
- In the pop-up dialog box, click on the Security tab.
- Click the Show Cookies botton.
- Click Remove All.
- Click Remove All in the pop-up confirmation box
- Click Done
- Close the Preferences. You can now login.
If you still experience problems after you've followed the above instructions, call the Course Management support line at 847-491-4044 for help.
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For more help with this and other issues, click here
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